Related Posts about : mobile-app

A telecom operator wanted its flagship self-serve app to do more than manage accounts, it wanted a moment of delight customers would remember and recommend. Executive Summary “Utility earns adoption. Delight earns advocacy.” The operator needed a self-serve mobile experience within its flagship app to boost activations, adoption, retention, and brand value, letting users monitor […]

A telecom operator wanted a two-way line to its customers, surveys out and issues back, answered in real time, without waiting on the next app release to add it. Executive Summary “The best feedback loop is the one you can drop into any app and answer the same day.” The operator wanted to increase communication […]

The client’s self-serve apps are the front door to its network, and a hybrid experience that felt second-rate was pulling down both customer satisfaction and NPS. Executive Summary “A self-serve app is the front door to the network. If it feels second-rate, so does the brand.” The client’s self-serve platform, spanning its consumer apps, lacked […]

In-store shoppers were waiting on busy associates just to check a price, and every delay chipped away at satisfaction while overloading staff. Executive Summary “Give shoppers the answer in their hand and everyone wins, the customer and the associate.” A retail client wanted to enhance the in-store experience by giving customers instant access to product […]

Every hour surplus food sits unclaimed is a meal that never reaches someone who needs it, so a food-rescue company needed donating to be as fast and simple as ordering a ride. Executive Summary “In food rescue, time is the whole problem. Cut the time and you cut the waste.” The company needed to revamp […]