Related Posts about : digital-experience

A telecom operator’s customers had to call or visit a store to manage wireless, TV, internet, and home services, and every one of those trips was a chance to lose them. Executive Summary “Customers do not think in channels. Their experience should not have to either.” The operator needed to modernize its online experience so […]

With Boxing Day approaching and only early-stage online retail, a large Canadian telecom needed to scale its eCommerce channel fast, or watch the holiday’s biggest sales window pass by. Executive Summary “In telecom, the login page is where sales quietly die. Remove the friction and the revenue follows.” A large Canadian telecom wanted to capitalize […]

For a telecom operator, every extra click cost a customer and every content change waited on IT, so the buying and upgrading experience had to shed both. Executive Summary “Every extra click is a customer you might lose. Every IT dependency is a day you cannot get back.” The telecom operator needed to revamp its […]